Front Desk HQ Blog

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FrontDesk On Air – Episode 009 Email marketing

In this episode we cover all things email marketing. Learn why email marketing is important for small business, what content to send, how frequently to send it, as well as best practices to maximize reach and avoid the dreaded spam folder. Listen on iTunes, Stitcher Radio and SoundCloud! Have questions, Read more…

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Spring clean your business

You’ve been trapped inside all winter with the same surroundings—your house, your car, and your business. For most people, all these places could benefit from a little spring cleaning. By spending so much time in these places you often overlook the very gradual changes that are happening. You get used Read more…

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Front Desk and Emma — Retention Marketing Webinar recap!

When you think of marketing, most people’s minds go to attracting new clients. This is important, of course, but you also want to make sure you keep those customers engaged and coming back to your business! That, my friends, is client retention. This morning Amy Ellis and I hosted a Read more…

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Episode 008 with Eric LeClair of Team CrossFit Academy

In this episode Eric LeClair of Team CrossFit Academy joins us to talk about navigating the competitive landscape in business. Learn how to make your business stand out from the crowd — whether your nearest competitor is on the other side of town or in the same building. Listen on Read more…

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In the FrontDesk hot seat: the dynamic duo

Name? R: Rachel Gnall C: Clay M Andrews (actually put my middle name, Min, in there—it highlights my Asian side) Where do you live? R: Seattle, WA C: I live in an apartment in Seattle Where’s your hometown? R: I’m from Portland, OR—or The Dalles C: I’m from Plymouth, NH—”live Read more…

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FrontDesk 101 Webinar helps you get started right

Last week we launched our FrontDesk 101 Webinar series. Led by two members of the Customer Success team, Rachel Gnall and Clay Andrews, these webinars are intended to help you make informed decisions about building your FrontDesk business. We’ve noticed that business owners who get the foundational pieces right have Read more…

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FrontDesk On Air – Episode 007 Client retention

Client retention is a critical component to growing a service business, but it doesn’t need to be hard. In this episode we cover the factors that influence client retention as well as how to measure and track how well you’re retaining clients in your business. Listen on iTunes, Stitcher Radio Read more…

customize your FD

How will you customize your FrontDesk Website?

So often in life we’re left without choices. The only WOD you can attend is at 6:00 AM. Those Nikes you like come in blue but not red. The only workout shirt you have in your car is from last week’s WOD. But when customizing your client-facing FrontDesk website, you Read more…

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