Front Desk HQ Blog

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The road behind. The road ahead.

“Our battered suitcases were piled on the sidewalk again; we had longer ways to go. But no matter, the road is life.” ― Jack Kerouac, On the Road  In 1951 Jack Kerouac pounded out the first draft of On the Road in three weeks on a single huge roll of Read more…

In the Front Desk hot seat: Princess Lolly rides again

Name?  Laura Coombs Where do you live? Bend, OR Where’s your hometown? Bellevue, WA What’s your favorite app (other than Front Desk)? They come and go, but Instagram has been a steady winner How did you come to work at Front Desk?  I emailed persistently until I was granted an Read more…

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FrontDesk On Air — we’ve launched a podcast

I’m a bit giddy with excitement — we’ve just launched our podcast FrontDesk On Air! My FrontDesk teammate Amy Ellis and I are recording weekly episodes and digging into the nitty gritty of building, running, and growing a service business. We’ll host guests ranging from business owners like yourselves to Read more…

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A partnership for success

We’re pleased to announce our partnership with Direct Interactions. Direct Interactions agents have joined the front line of FrontDesk customer support, responding to FrontDesk business owners’ and staffers’ technical questions and freeing FrontDesk account managers to research more complex customer queries. This partnership creates jobs for people from a non-traditional Read more…

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Money in the bank—get paid in full

It’s surprising to me how many Front Desk businesses aren’t taking attendance—either because they don’t have a good way to or because they know and trust their clients. In fact, getting accurate attendance is a big deal for making sure you get paid, even if you trust your clients (and Read more…

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JP suggests: Making great hires in your CrossFit affiliate

Building a great team is one of the most important contributors to your success as a CrossFit affiliate. When hiring a coach for your affiliate, I recommend looking for three key things: Personality  Without personality your coaches can’t turn on the attention meters of your members. Even worse—the coach turns Read more…

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Get your local SEO game on

Each month there are approximately 7 billion unique local searches on Google in the US alone. Take advantage of all these searches by honing your website’s Search Engine Optimization (SEO). You might already know that SEO is the process of optimizing your website so it ranks higher in a search Read more…

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Add membership contracts in Front Desk

Today we’re launching new terms and conditions functionality in Front Desk that makes it easy for clients to electronically sign a membership contract in-person or by email notification via DocuSign. We’ll then send the client an email with a link to the signed document for their records and store it Read more…

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